Legal & Policies
Terms of service, Refunds & Disputes policy, Promotions Terms, Privacy Policy
Registered business address: Canario Security Co, 12 Nova Lane, Birstall, WF17 9LD
Terms of Service
Canario Security Co
1. Overview
These Terms of Service govern your use of our website and services. By booking with us, you agree to these terms.
2. Services
We provide professional security services including (but not limited to):
- Event security
- Site security
- Consultancy
All services are subject to availability and agreement.
3. Bookings
- Bookings are confirmed only upon payment or written agreement.
- You must provide accurate and complete information.
4. Pricing & Payment
- Prices are listed on our website or agreed in writing.
- Payments are processed securely via Stripe.
- We reserve the right to update pricing at any time.
5. Customer Responsibilities
You agree to:
- Provide safe and lawful working conditions
- Give accurate details about the service required
- Comply with all applicable laws and regulations
6. Cancellations
Cancellations are subject to our Refund Policy (see above).
7. Liability
- We will perform services with reasonable care and skill.
- We are not liable for:
- Indirect or consequential losses
- Events outside our control (force majeure)
Nothing in these terms limits your rights under UK law.
8. Refusal of Service
We reserve the right to refuse or terminate services where:
- There is risk to staff safety
- Illegal activity is suspected
- Terms are breached
9. Intellectual Property
All website content (text, branding, design) is owned by Canario Security Ltd and may not be reused without permission.
10. Changes to Terms
We may update these terms at any time. Continued use of our services constitutes acceptance.
11. Governing Law
These terms are governed by the laws of England and Wales.
12. Contact
Email: info@canariosecurity.co.uk
Phone: 01924 654060
Refund & Dispute Policy
Canario Security Co
Website: www.canariosecurity.co.uk
1. Overview
At Canario Security, we are committed to delivering professional and reliable security services. This policy outlines how refunds, cancellations, and disputes are handled for services booked through our website and paid via Stripe.
2. Service-Based Payments
All payments made through our website are for security services, including but not limited to event security, site guarding, and consultancy.
3. Cancellations & Refunds
3.1 Customer Cancellations
- More than 72 hours before service start time: Full refund.
- 24–72 hours before service: 50% refund.
- Less than 24 hours before service: No refund.
3.2 Company Cancellations
If Canario Security cancels a booking due to unforeseen circumstances, a full refund will be issued or an alternative date offered.
4. Non-Refundable Circumstances
Refunds will not be issued where:
- Services have already been delivered.
- The customer fails to provide necessary access or information.
- Delays or issues arise due to customer-side factors.
5. Dissatisfaction with Service
If you are dissatisfied with the service:
- You must notify us within 48 hours of service completion.
- We will investigate and may offer a partial refund or service credit at our discretion.
6. Disputes & Chargebacks
If you initiate a dispute via Stripe or your bank:
- We will provide evidence of the service agreement, communications, and delivery.
- We encourage customers to contact us first at [your email] to resolve issues quickly.
Fraudulent or unjustified chargebacks may result in legal action.
7. Processing of Refunds
Approved refunds will be processed via the original payment method within 5–10 business days.
8. Contact
Email: info@canariosecurity.co.uk
Phone: 01924 654060
Promotions Terms & Conditions
Canario Security Co
1. General
These terms apply to all promotional offers, discounts, and special deals advertised on www.canariosecurity.co.uk.
2. Eligibility
- Promotions are available only to customers aged 18 or over.
- Offers may be limited to specific locations or services.
3. Validity Period
- Each promotion is valid only for the stated time period.
- Bookings must be made within this period to qualify.
4. Usage Rules
- Promotions cannot be combined with other offers unless stated.
- Only one promotion may be used per booking.
- Discounts apply only to the base service price unless otherwise stated.
5. Non-Transferable
Promotions:
- Have no cash value.
- Cannot be transferred or resold.
6. Cancellation of Promotional Bookings
- Standard refund policy applies (see Refund Policy).
- Discounted bookings are refunded based on the amount actually paid.
7. Changes & Withdrawal
Canario Security reserves the right to:
- Modify or withdraw promotions at any time without prior notice.
- Refuse use of a promotion where misuse or fraud is suspected.
8. Errors
We reserve the right to cancel or amend promotions where there are pricing errors or technical issues.
9. Liability
Promotions do not affect your statutory rights under UK consumer law.
Privacy Policy
Canario Security Co
Website: www.canariosecurity.co.uk
1. Introduction
This Privacy Policy explains how Canario Security Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Information We Collect
We may collect the following data:
- Name and contact details (email, phone number)
- Billing and payment information
- Service booking details
- IP address and website usage data
3. How We Use Your Data
We use your data to:
- Provide and manage our services
- Process payments securely
- Communicate with you for bookings and enquiries
- Improve our website and services
- Comply with legal obligations
4. Payments
Payments are processed securely via payment processors. We do not store your full card details.
5. Data Sharing
We do not sell your data. We may share your data with:
- Payment processors (e.g., Stripe)
- Legal or regulatory authorities if required
6. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal and accounting requirements
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Commissioner's Office
8. Data Security
We implement appropriate security measures to protect your data.
9. Cookies
Our website may use cookies to improve user experience and analyse traffic.
10. Contact
Email: info@canariosecurity.co.uk
Phone: 01924 654060